Cannot be returned.However, returns are possible only if initial defects are recognized.

The order number is a 12-digit code starting with M. It is stated in the order confirmation email and the shipping confirmation email. If you are receiving the item as a gift, please contact us here with information such as the orderer's name and shipping address. You will need to provide your order number when requesting a repair or return. Please keep the email you received when you placed your order in a safe place.

Normally, we ship within 1-2 business days after receiving your order. Please check the delivery status using the tracking number in the shipping confirmation email we send you after shipping. If you have not received the shipping confirmation email more than 7 days after placing your order, please contact us here . *Business days are weekdays excluding Saturdays, Sundays, holidays, and the New Year holidays.

Please contact us using this form. We will try to respond as quickly as possible, but depending on the shipping status, we may not be able to comply with your request for cancellation.

All items within Japan, excluding some islands, will be delivered free of charge by Sagawa Express.
* An additional charge of 2000 yen will be charged for delivery to Okinawa and remote islands. Thank you for your understanding.

The amount of time it takes for your refund to be processed depends on your payment method. Please contact your credit card company for detailed refund status.

For credit cards:
It will take about 10 business days from the refund procedure. Depending on the closing date set by each credit card company, the full amount may be temporarily withdrawn. Please note.

For Amazon Pay:
Please contact Amazon Pay or your credit card company. If you use a credit card, the full amount may be temporarily withdrawn according to the closing date set by each company. Please note.

For Paidy:
Refunds are usually processed within 1-3 business days. The refund amount will be reflected in your Paidy account. If there are unpaid transactions in your Paidy account, the refund amount will be deducted from the invoice.

For PayPal:
It will be credited to the funding source used at the time of payment.
・If payment was made by credit or debit card, the refund will be made to the card used. Depending on your card issuer, it may take up to 30 days for the refund to appear on your card.
・If you paid from your PayPal balance, the refund will be credited to your PayPal account within 24 hours.
・In the case of payment by credit card and PayPal balance, the amount paid by credit card will be refunded to the card. The remaining amount will be refunded to your PayPal balance.
・If you paid by direct debit from your bank account, the refund will be made to that bank account. If we are unable to refund to your bank account, it will be refunded to your PayPal balance.

In order to allow you to use your suitcase with peace of mind for a long time, moln offers a two-year free repair warranty from the date of arrival of the product. For warranty conditions and detailed information, please see our warranty policy here .

Please check your order number and contact us here . moln offers a 2-year free repair warranty from the date of arrival of the product. For details on the scope of the warranty, please see our warranty policy here .

If the defective part is covered by the warranty, we will repair it free of charge within 2 years from the date of arrival of the product. If you would like to request a repair, please contact us here. If the warranty period has expired, or if the faulty part is not covered by the free repair, we will repair it for a fee.
For detailed warranty terms, please see our warranty policy here.

Small and Small+ are sizes that correspond to the carry-on of many domestic and foreign airlines. For details, please check the carry-on size of the airline you are using.

If you do not use the clasp on the front pocket, it may open unexpectedly due to an external impact. When storing the PC, please be careful not to forget to close the fasteners. (Small+ only)

We use synthetic leather. Please be careful when it rains because it is not waterproof.

An instruction manual and a postcard are included.

Wipe off any dirt with a cloth that has been soaked in lukewarm water and wrung out. Please refrain from using detergents, etc., as there is a possibility of discoloration.

moln suitcases are not waterproof. When using in rainy weather, please be careful not to expose the front pocket area to rain for a long time.

1. With the lock open, press the dial change button in the center of the lock using the tip of a pen or the like until it clicks.
2. Turn the dial to set a new PIN number.
3. After setting the PIN, slide the slide button to the left and the dial change button will return to its original position with a "click" sound. Setting of a new PIN is completed.

* Be sure to set a new PIN after unlocking it according to your current PIN. If you operate it while it is not unlocked, it may cause malfunction.
* After completing the settings, record the new number in a safe place just in case.
* To set the number again, repeat the above operation.

In addition, the lock function is intended to prevent the case from being opened and closed carelessly, and does not prevent the theft of the case itself. For detailed operating instructions, refer to the instruction manual that comes with the product.

You can purchase our products at our online store and showroom (moln Minamiaoyama). Please check here for moln Minamiaoyama's opening hours and access. We look forward to your visit. Please note that after receiving your order, we will deliver it to your home or other address.

At this time, we do not accept repairs or returns at the store. Please apply from here .

The store does not accept cash. We support the following payment methods.

・Credit/debit/prepaid card
Visa, Mastercard, American Express, JCB, UnionPay/e-money/Transportation payment
QUICKPay, iD, public transportation (Suica, etc.)
・QR code payment
LINE Pay, PayPay, Alipay, WeChat Pay

We do not have stock at moln stores. It is a system where you place an order at the store and deliver it to your home at a later date.

moln plans to estimate the amount of carbon dioxide emitted during manufacturing once a year and implement carbon offsets through international certification bodies. In addition to this, we plan to actively address environmental issues and human rights issues in the future, so we will update it as appropriate.