At Moln, we offer a free return period so that you can actually hold the product in your hands and use it to your satisfaction. You may return any item within 14 days of its arrival, for any reason, as long as it is unused and complete with all accessories. We will also cover the return shipping costs. For more information on our return policy and procedures, please refer to our Return Policy here.
Moln accepts free returns within 14 days of arrival, as long as the item is unused and in good condition with all accessories. Please read our return policy carefully before making a return.
The order ID is a 12-digit code starting with M. It is stated in the order confirmation email and the shipping confirmation email. If you are receiving the item as a gift, please contact us here with information such as the orderer's name and shipping address. You will need to provide your order number when requesting a repair or return. Please keep the email you received when you placed your order in a safe place.
Orders are usually shipped within 1-2 business days. For the delivery status, please check the tracking number provided in the shipping confirmation email sent after shipment. If you do not receive a shipping confirmation email within 7 days after placing your order, please contact us here .
Please contact us using this form. We will try to respond as quickly as possible, but depending on the shipping status, we may not be able to comply with your request for cancellation. We accept free returns within 14 days of receiving the item, provided it is unused and has all accessories. Please check our return policy and apply for a return here .
Moln accepts returns within 14 days of receipt of the product, free of charge, provided it is unused and with all accessories. When returning an item, please check the return policy carefully and apply from here.
Free International Shipping *Available on orders including suitcases
The time required for refunds depends on the payment method. Please contact your credit card company for detailed refund status.
For credit cards: It will take about 10 business days from the refund procedure. Depending on the closing date set by each credit card company, the full amount may be temporarily withdrawn. Please note.
For Amazon Pay: Please contact Amazon Pay or your credit card company. If you use a credit card, the full amount may be temporarily withdrawn according to the closing date set by each company. Please note.
For Paidy: Refunds are usually processed within 1-3 business days. The refund amount will be reflected in your Paidy account. If there are unpaid transactions in your Paidy account, the refund amount will be deducted from the invoice.
For PayPal: It will be credited to the funding source used at the time of payment. ・If payment was made by credit or debit card, the refund will be made to the card used. Depending on your card issuer, it may take up to 30 days for the refund to appear on your card. ・If you paid from your PayPal balance, the refund will be credited to your PayPal account within 24 hours. ・In the case of payment by credit card and PayPal balance, the amount paid by credit card will be refunded to the card. The remaining amount will be refunded to your PayPal balance. ・If you paid by direct debit from your bank account, the refund will be made to that bank account. If we are unable to refund to your bank account, it will be refunded to your PayPal balance.
At Moln, we provide a 2-year free repair guarantee from the date of arrival of the product so that you can use the suitcase with peace of mind for a long time. For warranty terms and more information, please review our warranty policy here.
Please check your order ID and contact us from here. Moln provides a free repair guarantee for 2 years from the date of arrival of the product. For warranty coverage and more, please review our warranty policy here.
If the defective part is covered by the warranty, we will repair it free of charge within 2 years from the date of arrival of the product. If you would like to request a repair, please contact us here. If the warranty period has expired, or if the faulty part is not covered by the free repair, we will repair it for a fee. For detailed warranty terms, please see our warranty policy here.
The Small and Small+ sizes are compatible with carry-on luggage for many domestic and international airlines. For more details, please check the carry-on compatible size of the airline you will be flying with.
If you do not use the clasp on the front pocket, it may open unexpectedly due to an external impact. When storing the PC, please be careful not to forget to close the clasp. (Small+ only)
We use synthetic leather. Please be careful when it rains because it is not waterproof.
A shoecase, instruction manual and a postcard are included.
Wipe off any dirt with a cloth that has been soaked in lukewarm water and wrung out. Please refrain from using detergents, etc., as there is a possibility of discoloration.
Moln suitcases are not waterproof. When using in rainy weather, please be careful not to expose the front pocket area to rain for a long time.
1. With the lock open, press the dial change button in the center of the lock using the tip of a pen or the like until it clicks. 2. Turn the dial to set a new PIN number. 3. After setting the PIN, slide the slide button to the left and the dial change button will return to its original position with a "click" sound. Setting of a new PIN is completed.
* Be sure to set a new PIN after unlocking it according to your current PIN. If you operate it while it is not unlocked, it may cause malfunction. * After completing the settings, record the new number in a safe place just in case. * To set the number again, repeat the above operation.
In addition, the lock function is intended to prevent the case from being opened and closed carelessly, and does not prevent the theft of the case itself. For detailed operating instructions, refer to the instruction manual that comes with the product.
You can purchase it at the online store and the showroom (moln Minami-aoyama). Please check here for opening hours and access to moln Minami-aoyama store. We look forward to your visit.
At this time, we do not accept repairs or returns at the store. Please contact us from here.
The store does not accept cash payment. We support the following payment methods.
・Credit/debit/prepaid card Visa, Mastercard, American Express, JCB, UnionPay
・E-money/Transportation payment QUICKPay, iD, Public transportation IC card (Suica, etc.)
・QR code payment LINE Pay, PayPay, Alipay, WeChat Pay
Basically, Moln stores do not provide in-store inventory. The system is to place an order at the store and have it delivered to your home at a later date.
If you wish to pick up your order at the store, please contact us in advance.
Moln plans to estimate the amount of carbon dioxide emitted during manufacturing once a year and implement carbon offsets through international certification bodies. In addition to this, we plan to actively address environmental issues and human rights issues in the future, so we will update it as appropriate.