Please use the original shipping box for returns. Please see our Return Policy below for specific instructions on how to return your item.
- When returning an item, please check the following return conditions. Please note that returns and refunds cannot be accepted if the conditions are not met.
- Return policy
- We accept returns only within 14 days from the date of arrival of the product.
- Items purchased on this site must be returned with all accessories such as boxes, bags, tags, and instruction manuals that came with the item when it arrived, and that it is unused, dirty, or damaged. condition.
- If you return an item that does not meet the conditions, we will return it to the address from which you returned the item. In this case, please note that we will not refund the product price. In addition, the customer will be responsible for the shipping costs for returning the product from us to the customer.
- Please be careful of scratches on the main body of the product and dirt on the casters.
- At this time, we are only targeting customers living in Japan.
Except for some areas such as Okinawa and remote islands, we will bear the return shipping fee.
*Returns from Okinawa and remote islands will be charged a shipping fee of 2000 yen. (Including at the time of return)
- Please fill out the inquiry form here. We will respond to your inquiry within 1-3 business days.
- After entering the order number in the pickup application form that will be sent to you, select the desired pickup date and time, and hand over the packed product to the Sagawa Express delivery person.
- After the returned product arrives at our company, we will inspect it, and if we accept the return, we will notify you by e-mail that the return has been completed. Please refer to the following for the time and flow required for refund procedures, as they differ depending on the payment method.
- For credit cards:
Depending on the credit card company you use, it may take up to 10 business days after the refund is processed. Please note that the full amount may be temporarily withdrawn depending on the closing date of each company.
- For Amazon Pay:
Please contact Amazon Pay or your credit card company. If you use a credit card, please note that the full amount may be temporarily withdrawn depending on the closing date of each company.
- For Paidy:
Once we have processed your refund, we will normally process your refund within 1-3 business days. The refund amount will be reflected in your Paidy account. If there are unpaid transactions in your Paidy account, the refund amount will be deducted from the invoice.
- For Paypal:
Refunds will be credited to the funding source used at the time of payment.
If you paid by credit or debit card, the refund will be credited to the card used. Depending on your card issuer, it may take up to 30 days for the refund to appear on your card.
If you paid from your PayPal balance, the refund will be credited to your PayPal account within 24 hours.
If you paid by credit card and PayPal balance, the amount paid by credit card will be refunded to your card. The remaining amount will be refunded to your PayPal balance.
If you paid by direct debit from your bank account, the refund will be made to that bank account. If we are unable to refund to your bank account, it will be refunded to your PayPal balance.
Other than above
- Please note that we cannot accept cancellations, returns, or refunds of sales contracts due to customer's convenience, other than the return specified above.